It is very easy to create or setup an account on the Health Ladder Australia website
On our shopping website, www.healthladderaustralia.com.au, where you like are right now, click on “login/register” or on the “Profile” icon both of which would be found on the top right corner of your screen.
A dialog box shows up
Click on “SIGN UP” to enter your personal details, create a password, and if you agree to the relevant terms and conditions, you can then CLICK on final “SIGN UP” button and you are DONE!
You do not need to have an account to make an order on our website.You could simply select your desired items for purchase and CHECKOUT AS GUEST in which case you will be required to provide a few personal details which will be needed to get your orders delivered to you. But the system will not store your information and you would need to provide them again next time you make an order.
But having an accournt could make subsequent ordering experience quicker and easier.
Having an account would also give you the opportunity of seeing the history of your purchases and more
We start to process your order within hours of the order being placed and shipment is done as soon as possible.
We expect your order to get to your doorstep within 1 to 5 working days if you live in a metro area but it could take up to 8 working days if you live in a regional area.
Health Ladder Australia online shop is normally open round the clock but the Customer Service Centre is open Monday - Friday 9am - 5pm AEST. During very busy periods, this operation hours could be extended.
Yes. But you must call our Customer Service Center immediately. Orders are typically processed within hours of when the orders are made. Changes made after an order left our warehouse would usually incur some management cost.
An item on backorder is an out of stock product that is expected to be delivered later once it is back in stock. If any of the item you ordered is on backorder, it will be indicated on your invoice and the delivery note. If you have any further questions about any such item you ordered but has not received, please kindly call our Customer Service Centre 1300080192
No. Our warehouses are currently not open to the public.
We deliver your order FREE of charge if your order is over a total of $99. All orders below $99 incur a charge of $10 for standard delivery. For EXPRESS or NEXT DAY delivery, you would need to call our Customer Service Desk on 1300 080 192
If your online order goes through successfully, your receipt of purchase (or invoice) will be display on the screen. Which you could print for your offline records or save to your device. A copy of this document will also be available for your future reference in your ORDER HISTORY whenever you log into your account.
You should also receive an email confirming that your order has been received.
If payment fails, or the order was not successfully completed for any other reason, you will also be notified.
Not at this time. Orders could be placed from anywhere around the world but we deliver ONLY within Australia.
Health Ladder Australia depends mostly on a third party delivery system for delivering to customers. The delivery days and times would depend on the particular company's policy. But most deliveries would normally be on business days (Mondays - Fridays) and not weekends.
Special delivery arrangement could be made if the customer so desires. This would usually incur some extra cost to the customer (You may please visitythe delivery session under Terms and Conditions).
At the moment, SAME DAY delivery is only possible to selected metro cities and is at customer's expence. Please kindly call our Customer ServiceTeam on 1300 080 192 for more details.
If you forgot your password, simply click "forgot password" in your login page and you will be prompted to type the email address with which you registered the account. And a password reset link will be sent to that email address. Kindly follow that link in your email to reset your password.
On the sign (or log in) page, all you need is your username which will be the email address with which you registered the account and your password.
If you forgot your password, , simply click "forgot password" in your login page and you will be prompted to type the email address with which you registered the account. And a password reset link will be sent to that email address. Kindly follow that link in your email to reset your password.
Please kindly call Customer Service team on 1300080192 for assistance. A team member should be able to help you locate the product if it is available.
Please simply refresh the page using the 'Refresh' button at the top left corner of the browser. You might need to do this more than once each time. But please DO NOT refresh if you are on the payment page.
Alternatively, you can hold down the Ctrl+Shift keys and press the R key at the same time. Again, please DO NOT refresh if you are on the payment page.
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